Privacy Policy for DMS Egypt

Last updated: December 2, 2025

1. Introduction

DMS Egypt ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

2. Information We Collect

2.1 Personal Information

• Account Information: Username, email address, phone number
• Medical Insurance Details: Insurance card information, policy number, coverage details
• Identification: National ID or identification number (as required by your insurance policy)

2.2 Location Information

We collect approximate location data to help you find nearby healthcare providers, hospitals, and pharmacies. Location access is optional and can be disabled in your device settings.

2.3 Usage Information

• App interactions and features used
• Search queries for medical providers
• Device information and operating system
• Log data including IP address and crash reports

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Provide access to your digital medical insurance card
• Provider Search: Help you locate healthcare providers in your network
• Coverage Information: Display your insurance coverage and benefits
• Authentication: Verify your identity and secure your account
• App Improvement: Analyze usage patterns to improve functionality
• Customer Support: Respond to your inquiries and provide assistance
• Security: Detect and prevent fraud or unauthorized access

4. Data Sharing and Disclosure

We do NOT sell your personal information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With medical facilities in our network when you use your digital card
• Service Providers: With trusted third-party service providers who assist in operating our app (subject to confidentiality agreements)
• Legal Requirements: When required by law, court order, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit using HTTPS/TLS
• Secure authentication and password protection
• Regular security audits and updates
• Restricted access to personal data by authorized personnel only
• Network security configurations to prevent unauthorized access

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-Out: Disable location services or notifications in your device settings
• Data Portability: Request your data in a commonly used format

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you request account deletion, we will remove your data within 30 days, except where retention is required by law.

8. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Third-Party Services

Our app uses the following third-party services:

• Google Maps: For location services and provider mapping (subject to Google's Privacy Policy)
• Healthcare Provider APIs: To retrieve real-time provider information

These services have their own privacy policies, and we encourage you to review them.

10. International Data Transfers

Your information is primarily stored and processed in Egypt. If data is transferred internationally, we ensure appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last updated" date
• Sending an email notification (for material changes)

Your continued use of the app after changes constitutes acceptance of the updated policy.

12. Compliance with Healthcare Regulations

We comply with applicable healthcare data protection regulations in Egypt and international standards for handling medical information. Your medical and insurance information is treated with the highest level of confidentiality.

14. Consent

By using DMS Egypt, you consent to this Privacy Policy and agree to its terms.

© 2025 DMS Egypt. All rights reserved.